Elitewhisky.com and it’s subsidiary Elitebourbon.com is a company registered in the Netherlands with the following details:
Company No: 75606763
VAT registration No: NL162702978B02
Company address: Oude Oeverstraat 120-6, 6811 JZ Arnhem, The Netherlands
By visiting Elitewhisky.com, you are presumed to agree with our terms and conditions as described here. Any references made to “we” or “us”, refer to Elitewhisky.com and/or Elitebourbon.com. References to “you” and “buyer” refer to the person or entity making use of any & all services provided by Elitewhisky.com and Elitebourbon.com.
We reserve the right to amend these terms of service at any time without prior notice. As such, it is your responsibility to review these terms & conditions at regular intervals.
By visiting our website and/or placing an order, you confirm to be of legal age to purchase alcohol in your country of residence or the country of residence from which you are accessing our website.
Product condition and availability
Due to the varying age and state of bottles, any item sold on our website may contain damages in the form of scratches, denting, tears, rips and label stains to both bottles and boxes. We will as best as we can attempt to capture any defaults in the lot picture and description. If any unclarity remains as to the actual state of the item, it is the buyer’s responsibility to request additional pictures. No claim or right to refund can be lodged to any form of damages as described and /or pictured in the item description.
We always strive to ensure you receive items in perfect condition. However, due to the different ages on bottles and its effects on the seals and labels, we cannot take any responsibility for failure or leakage in transit. On older bottles we will use protective parafilm to ensure any leakage is kept to a minimum.
Products are subject to availability at any point in time. If upon order processing any issues on stock availability arise, we will contact the buyer to arrange compensation in the form of a refund or option to purchase another item of similar value.
Delivery and shipping
We ship worldwide through DHL. It is however the buyer’s responsibility to review local laws to ensure shipping of products that contain alcohol is allowed. We cannot take any responsibility or liability in case goods are seized and/or destroyed by local customs agencies.
We strive to process orders within 48 hours after payment completion. Please note that we cannot guarantee punctuality of our 3rd party logistics provider’s services. Delays are therefore possible on below delivery estimates
EU – 2 to 4 working days
World – 8 to 12 working days
For further details on delivery and shipping please visit our delivery page.
Cancellations and returns
In an event where you are not happy with the order, it can be cancelled and/or returned within 14 days of purchasing. Any costs incurred to return the order are the responsibility of the buyer. Please send an email to our customer services team for details on how to proceed with a return. Upon receipt, we will inspect the bottle and packaging to ensure the product is in the exact same condition as the point of original sale to you. We will then refund the costs of the order within 30 days of receipt into our warehouse.
We pack bottles using double-walled cardboard boxes, bubble wrap and plenty of additional insulation. However in the very unlikely event of a severely damaged parcel with obvious signs of leakage, we ask the buyer to refuse receipt of the parcel and request the courier to return the goods to sender. In case of damaged goods inside the parcel, please ensure to contact us immediately through our customer service email. We will require detailed photographs of the bottle, seal, inner and outer packaging.
If you have received the wrong goods, please contact us immediately through our customer service email. We will either replace the order with the correct product or refund the order in full, thereby covering any additional shipping charges.
Customs and duties
Products sold are subject to the Dutch taxation system. VAT, if applicable, will always be charged upon the sale of a product both within and outside the EU. We cannot deduct VAT for sales outside the EU.
Any form of import taxes, duties and associated administrative costs are to be born by you, the buyer. As customs policies vary greatly from country to country, it is your responsibility to contact your local customs department for further information.
As the value of the products on our website is in the collectible glass container and not its contents, we label our shipments as such on customs forms. Therefore on shipping outside the EU, customs forms will be labeled as “Collectible glass containers”. It may however not be legal to purchase and ship alcohol online. It is your responsibility to check your local laws and regulations before making a purchase on our website. We cannot be held liable loss and/or destructions on shipments outside the EU due to various customs regulations.