Do you have a complaint? Please notify us by e-mail (info@elitewhisky.com) within 48 hours after receiving your order. We will then get in contact with you as soon as possible to work towards a resolution. When contacting us through email please make sure to mention the order number as well as your telephone details so that we can reach you.
We greatly value our customer satisfaction. In case of a complaint please do not hesitate to get in contact with us!
In the uneventful situation that we are unable to come to a resolution, you have the possibility to file your complaint for mediation with the European Commission. Since February 15, 2016 it is possible for EU customers to report complaints through the ODR-platform of the European commission. This can be found through http://ec.europa.eu/odr. In case your complaint is not yet being handled elsewhere, you are free to submit it through the European Union platform.
